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  • Animus
  • Child Safety Initiative
    • Purpose
    • Empathy
    • Problem
    • Oklahoma
    • Goals
    • Theory of Change
    • Solution
    • AI & Machine Learning
    • Open Source
    • Legacy Partners
    • Opportunity
    • Outcomes
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On this page
  • Short-Term (12–18 Months)
  • Long-Term (24–36+ Months)
  • The Role of Generative AI
  • Performance Evaluation
  • Defining Success & Failure
  1. Child Safety Initiative

Outcomes

Short-Term (12–18 Months)

Within the first 12 to 18 months, NORA will:

  • Process 60%–65% of non-urgent child abuse reports in Oklahoma.

  • Reduce the state’s average report processing time from one hour to 30 minutes.

  • Increase staff capacity from 8 to 16 reports per shift by balancing hotline call volume and mitigating unmanageable surges.

Long-Term (24–36+ Months)

Within 24 to 36 months, NORA will:

  • Expand to 13 additional states with centralized abuse hotlines.

  • Process 35%–40% of non-urgent child abuse reports in these states.

  • Maintain an average report processing time of 35 minutes across all states served, despite state-level variations.

The Role of Generative AI

NORA leverages Generative AI to interpret and summarize unstructured data, significantly improving child safety hotline operations. In Oklahoma alone 60% of reports (50,580 cases in 2023) qualified as non-urgent (1).

  • AI-driven efficiencies will reduce processing times by ~50%, saving $9.72 per referral based on the state’s $19.43 average processing cost.

  • These reductions translate to 25,290 labor hours saved, equating to $491,638 in labor savings.

  • By cutting processing times from 60 to 30 minutes, NORA enables staff to double their referral processing capacity from 8 to 16 per shift.

Performance Evaluation

NORA’s impact will be measured in collaboration with hotline leadership and through external adoption metrics, focusing on:

  • Processing efficiency – Tracking reductions in report processing times.

  • Staff productivity – Monitoring the increase in reports processed per shift.

  • School adoption – Aiming for 70%+ usage of NORA for non-urgent referrals in schools, given that teachers are primary reporters.

  • User satisfaction – Targeting 85% satisfaction and ease-of-use ratings, supplemented by qualitative feedback.

Defining Success & Failure

  • Success: Achieving faster processing times, higher report capacity, and broad adoption, particularly among schools.

  • Failure: Indicators include low adoption rates, inefficiencies, or reports requiring excessive manual intervention.

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Last updated 11 days ago